South KC Infusion Expansion

The University of Kansas Health System

Kansas City, Missouri

September 2024

25,000 SF

Challenge:

The University of Kansas Health System’s South Kansas City Medical Pavilion needed an infusion center that would transform the patient experience while improving operational efficiency. The goal was to create a calming, patient-centered environment where medical professionals could deliver care seamlessly, and patients and families could feel comfortable during treatment. Additionally, the space needed to include efficient workflows, intuitive check-in/check-out areas, and dedicated support spaces for staff.

Solution:

Pulse Design Group delivered a thoughtful design that reimagines the infusion care experience, doubling the space to incorporate calming biophilic colors, open bays, and comfortable seating for a soothing patient environment. Integrated technology enhances staff efficiency, enabling medical professionals to seamlessly provide treatment and transition between patients. The infusion center balances patient care and staff needs by including “off-stage” spaces such as doctor offices, nurse stations, and break rooms, keeping staff close to patients while offering areas for respite and workflow management. An intuitive check-in and check-out layout ensures a stress-free navigation process for patients, while the waiting room features flexible seating and charging ports, providing comfort for families. By combining operational efficiency with patient-focused design, the South Kansas City Medical Pavilion infusion center elevates the care experience for patients, families, and staff, setting a new standard for supportive, welcoming healthcare environments.